At Owlsway Ever Solution, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a refund and exchange policy that allows you to return eligible items within a reasonable timeframe. Please review the following terms and conditions regarding refunds.
1. Eligibility for Refunds
- Return Window: We accept returns for a full refund within [30 days] from the date of delivery.
- Condition of Items: Items must be unworn, unused, and in their original condition, including all tags, packaging, and certificates of authenticity (if applicable).
- Non-Refundable Items: The following items are non-refundable:
- Custom or personalized jewelry (e.g., engraved items).
- Sale or clearance items.
- Items that have been altered, resized, or damaged by the customer.
2. How to Request a Refund
To initiate a return and refund, please follow these steps:
- Contact Us: Email our customer service team at [info@owlswayeversolution.com] within 30 days of receiving your order. Please include:
- Your order number.
- A brief description of the issue (e.g., wrong size, damaged item).
- Photos of the item (if applicable).
- Approval: Our team will review your request and provide you with further instructions. If your return is approved, you will receive a Return Merchandise Authorization (RMA) and the address for returns.
- Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
3. Refund Process
- Inspection: Once we receive your returned item, it will be inspected to ensure that it meets the conditions outlined in this policy.
- Refund Method: If your return is approved, we will issue a refund to the original payment method. Please note that it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment processor.
- Partial Refund: If the item is returned damaged or incomplete, we reserve the right to issue a partial refund based on the item’s condition.
4. Exchanges
If you would like to exchange an item for a different size or style, please follow the same process as for a return. Once we receive your returned item and it is approved, we will send out the exchange item. Additional shipping charges may apply.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a free return and issue a full refund or exchange, depending on your preference. Please provide:
- Photos of the damaged or defective item.
- The packaging it arrived in.
6. Late Returns
Returns made after 30 days from the date of delivery are not eligible for a refund. If you miss the return window, we may still consider exchanges or store credit on a case-by-case basis, but these are not guaranteed.
7. Refunds on Gift Purchases
If you received an item as a gift, you may be eligible for a store credit if you return the item within the return window. Please contact our customer service team for assistance with gift returns.
8. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., we sent you the wrong item, or the item was defective). If you are returning a non-defective item, you are responsible for the return shipping fees.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. By continuing to use our services, you agree to be bound by the revised policy.
10. Contact Us
If you have any questions about our refund policy or need assistance, please contact our customer support team:
Owlsway Ever Solution
Email: [info@owlswayeversolution.com]